ShipSwift - Error generating some shipping labels – Incident details

All systems operational

Error generating some shipping labels

Resolved
Degraded performance
Started over 4 years agoLasted about 8 hours

Affected

Connectors - Couriers

Degraded performance from 9:24 AM to 5:20 PM

Royal Mail

Degraded performance from 9:24 AM to 5:20 PM

DHL

Degraded performance from 9:24 AM to 5:20 PM

DPD

Degraded performance from 9:24 AM to 5:20 PM

APC

Degraded performance from 9:24 AM to 5:20 PM

Deutsche Post

Degraded performance from 9:24 AM to 5:20 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Our team have identified the issue, we are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are experiencing an issue generating some shipping labels, our team are investigating.